Returns Policy & Right of Withdrawal
Euphoria Pure Bliss is committed to offering high-quality products and excellent customer service. Please carefully read the following returns policy, which complies with European consumer protection law and distance selling regulations.
1. Right of Withdrawal (14 Days)
According to European legislation, you have the right to withdraw from your purchase within fourteen (14) calendar days from the date you receive your order, without providing any justification.
To exercise your right of withdrawal, you must notify us in writing via email at:
Please include:
- Full name
- Order number
- Product(s) to be returned
- Date of receipt
2. Return Conditions
To be eligible for a return, products must:
- Be unused
- Be in their original condition
- Not be opened or tampered with
- Be returned in their original packaging
- Be accompanied by proof of purchase (receipt or invoice)
The company reserves the right to refuse returns that do not meet the above conditions.
3. Exceptions to the Right of Return
For hygiene and consumer protection reasons, returns are not accepted for:
- Cosmetics that have been opened or used
- Products with broken safety seals
- Personalized or custom-made orders
- Products damaged due to improper use
These exceptions are in accordance with EU regulations for goods that are not suitable for return once opened for hygiene reasons.
4. Return Shipping Costs
Return shipping costs are borne by the customer, except in cases where:
- The product was delivered defective
- An incorrect product was sent
- There is a proven shipping issue
We recommend using a shipping service that provides a tracking number, as the company is not responsible for lost return shipments.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery at:
Please include:
- Photos of the product
- Photos of the packaging
- Order number
After reviewing your request, the company will proceed with:
- Product replacement, or
- Refund where applicable
In accordance with EU law, consumers are covered by a legal guarantee for defective products.
6. Refunds
Once we receive and inspect the returned product, you will be notified by email regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Within up to 14 business days after receipt and approval of the return
The company reserves the right to delay refunds until the returned item or proof of shipment is received.
7. Failed Delivery
If an order is returned to the company due to:
- Incorrect address
- Failed delivery attempts
- Non-collection by the customer
the cost of reshipping will be charged to the customer.
8. Contact
For any questions regarding returns or order cancellations, you may contact us:
📧 contact@euphoriaisbliss.com
📞 +30 6948270005