Return Policy

Return Policy

Committed to transparency and honesty, we assure you that at EUPHORIA, you will receive all your orders accurately and without any deficiencies. Based on the merits of the products we offer and following our industry-standard procedures, we regret to inform you that products cannot be refunded, or exchanged once received in good and complete condition. However, it”s worth mentioning that customers have the right to return or replace a product if they receive it, damaged, or broken, or even with a packaging defect, also if the product received is different from the one ordered, within and according to our specific Return and Replacement Policy, which includes the following:

●       The returned product should be in the same sealed packaging, in its original condition as purchased, and at a temperature ranging between 15 to 25 degrees Celsius.

●       Requests for replacement or return should be made within 24 hours from the date of receiving the product.

●       The replacement process takes a maximum of 7 business days from the date of receiving the product intended for replacement.

●       The refund value will be returned within 10 business days from the receipt of the product intended for return.

Procedure for Product Replacement and Return, subject to meeting the above conditions:

To report any defects or issues in the received product:

●       Notify within 24 hours of receiving the complete order.

●       Contact us through WhatsApp number +971 050 289 0898 or email

When requesting a return:

●       Provide the order number of the product to be returned.

●       Attach clear photos and videos illustrating the condition of the product to be returned.

After Submission:

●       The request will be processed and referred to the relevant team within a maximum of 5 business days.

For order cancellations:

●       For order cancellations, we will do our utmost to assist you, but please note that this should be done before the order is dispatched for delivery.

●       If the order is not received due to incorrect information provided or due to a communication issue with the delivery representative, the customer will be responsible for covering the shipping cost again, even if the initial shipping was free. This allows us to resend the shipment.